Security

We at XP Poker welcome the opportunity to inform you about our many security measures. XP Poker account holders play in a safe, secure and friendly environment.

This online poker playing atmosphere is brought to you thanks to the following security measures which each XP Poker.com account holder is subject to.

Access to funds:
XP Poker.com maintains customer balances in e-cash, or cash equivalent. We ensure that 100% of each customer's balance is available for immediate withdrawal, subject to cashout security checks (24 hours). Deposits and withdrawals at XP Poker.com are made online in real-time and are secured by our payment processors.

Controlled access:
XP Poker.com accounts may only be accessed with a unique username (alias) and password. Please keep your password strictly confidential. XP Poker.com staff does not have access to your account password. If you lose your password our staff is able to create a new one for you. We ask that you edit your password for additional security measures if a XP Poker representatives creates a new one for you. XP Poker.com accepts no responsibility for any fraud resulting from the use of lost or misplaced passwords.

Account identifiers:
Each account is identified by a unique account number and screen name. Account numbers and/or Screen names can’t be changed.

Personal information verification:
All users must register with their full mailing address and full legal name (no initials or abbreviations), when creating an account at XP Poker.com. An address change must be verified in writing via fax before updating your account information. Users found to have registered with an abbreviated or false name or mailing address are subject to having their account(s) locked. No one under the age of 18 is allowed to play at XP Poker.com.

Withdrawal verification:
All withdrawals are subject to security checks. Cashouts are sent 24 business hours upon completion of these checks.

24 hour e-mail support:
If, for any reason, you wish to discuss your XP Poker.com account with one of our support representatives, please email us. support@XP Poker.com

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